Booking conditions

The website: depends on the travel agent: Indochina Charm Travel registered in the Office of Planning and Investment of Hanoi, capital of Vietnam and General Commission of Tourism managed by the Ministry of Culture, Sports and Tourism of the Vietnamese government under the number: GP 0915/2008/TCDL-GPLHQT.


Address: 257-259 Tran Dang Ninh Str, Cau Giay District, Hanoi - VIETNAM.
Telephone: 0084.24.3927 5182

Our commitment: As the Vietnam tour guides, we are completely voluntary to provide you all the information: Itinerary, hotel, visa, quotation … and advices to prepare your tour in Vietnam, even when you do not organize it with us.

Steps: If you decide to travel in Vietnam with us, before the conclusion of the contract, we provide to your clear information on: Price, destinations, hotels and categories, restaurants, transports, guide, administrative formalities … to confirm the contract with you.

Insurance: travel insurance, international flights are not included … but at your request.

We point out risks and amounts guaranteed by the insurance contract, the insurance policy covering the consequences of certain cases of cancellation by the traveler (policy number and name of the insurer) and indications of contract of covering certain specific risks: repatriation in case of accident or illness. In this case, Guide du Vietnam provides to its customers a document specifying the covered and excluded risks…

Payment and deposit: The payment and deposit of the cost of travel, the special conditions required by the traveler and accepted by us, the time of cancellation of the service, the conditions for terminating the contract in response to specific situations.

When you agree with our proposals, to book the provided services, we need between 20% and 30% of the total travel cost for reservations: Electronic Ticket flights, hotel … the sum of the deposit depending hotels category, is made by bank transfer with the account numbers for each currency:

·         Our bank name: Vietcombank

  • Bank address: 31-33 Ngo Quyen Street, Hoan Kiem Dist, Hanoi, Vietnam
  • Swift Code: BFTV VNVX 001
  • USD account No: 001 137 282167 3
  • EUR account No: 001 114 291368 7
  • Beneficiary: Indochina Charm International Travel JSC
  • Beneficiary Adress: 257-259 Tran Dang Ninh Street, Cay Giay Dist, Hanoi – VIETNAM

The remaining cost will be paid upon arrival in Vietnam but the mode of payment has to be precise in advance: Cash, card, bank transfer…

Responsibilities: Guide du Vietnam realizes the provided services with the best conditions and the customers are also responsible to give us the information requested in specific contexts. All changes must be agreed by two sides: Customers and Guide du Vietnam.

Guide du Vietnam is reserved to adult citizens. Parents of minors are responsible to know the special procedures concerning them. When minors travel in Vietnam with us, their legal representative is responsible to have all necessary information necessary to realize the trip (age at departure day …).

Customer Relationship: The customer service relations is available by email:

All agreements between Guide du Vietnam and the traveler are subject to Vietnamese law.